Frequently Asked Questions

Do you ship vapes across Canada?

Yes, we ship vaping products to all provinces and territories across Canada.

How long does shipping take?

Standard shipping takes 3-7 business days across Canada. Express options are available at checkout.

Do you offer free shipping?

Yes! We offer free standard shipping on orders over $100.

Do you ship to remote areas?

Yes, we ship to most remote areas in Canada, but delivery times may be longer depending on location.

Can I change or cancel my order?

If your order has not shipped yet, please contact us as soon as possible and we’ll do our best to help.

What payment methods do you accept?

We accept major credit cards and other secure payment methods available at checkout.

Will I get a tracking number?

Yes, once your order ships, you will receive a tracking number by email.

Do you accept returns?

For health and safety reasons, opened vape products cannot be returned. Unopened items may be eligible for return within 14 days.

What if my item arrives damaged?

Please contact us right away with your order number and a photo of the damaged item, and we’ll help resolve it.

How do I know which product to choose?

If you need help choosing a product, you can contact us and we’ll be happy to guide you.

Are your products authentic?

Yes, we only sell genuine products from trusted suppliers.

How can I contact you?

You can contact us through our website contact form or by email for support.

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